1. Introduction
Welcome to Crown Key (“we,” “our,” or “us”). We are committed to protecting the privacy and security of the personal information we collect from our website visitors, customers, job applicants, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crownkeyre.com (the “Site”), use our services, or interact with us.
By accessing our Site or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site or use our services.
2. Information We Collect
We may collect personal information about you from various sources, including directly from you, automatically through your use of our Site, and from third-party sources.
2.1 Information You Voluntarily Provide Us:
This includes information you provide when you:
- Request a Quote or Book a Service: Name, email address, phone number, service address, preferred service type (e.g., home cleaning, furniture cleaning, deep cleaning, property maintenance), specific service needs, property type (e.g., apartment, villa, commercial).
- Apply for a Job (via forms on Facebook/Meta Ads, our website, or directly): Name, email address, phone number, desired position (e.g., Hair Stylist, Makeup Artist, Nail Technician, Spa/Massage Therapist, Maintenance Technician), years of experience, current location (e.g., Abu Dhabi), nationality, portfolio links, resume/CV details, eligibility to work in the UAE.
- Contact Us: Through our contact forms, email, phone, or WhatsApp, including any personal details you provide during the communication.
- Subscribe to Newsletters or Promotions: Email address and name.
2.2 Information We Collect Automatically:
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access.
- Cookies and Tracking Technologies: Information about your interaction with our Site, such as pages visited, links clicked, and time spent on pages. This is used for website analytics, personalization, and advertising. (See our “Cookies” section below).
- Meta Pixel Data: Information collected via the Meta Pixel (Facebook Pixel) about your actions on our website, such as page views, form submissions, and interactions, which helps us measure ad performance and deliver targeted advertising.
2.3 Information from Third Parties:
We may receive information about you from third-party services, such as:
- Social Media Platforms: If you interact with our social media pages or use social login features.
- Advertising Partners: Data related to your interactions with our ads on platforms like Google Ads and Meta Ads.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To fulfill your service requests, manage appointments, communicate about your services, and provide customer support.
- For Recruitment Purposes: To process job applications, assess qualifications, contact applicants, schedule interviews, and manage the hiring process for Crown Key Home Service Salon and other Crown Key operations.
- To Communicate with You: To respond to your inquiries, send service confirmations, updates, promotional offers (if you’ve opted in), and important notices.
- For Marketing and Advertising: To personalize and deliver relevant advertisements on platforms like Google, Facebook, and Instagram, measure the effectiveness of our campaigns, and inform you about new services or promotions.
- To Improve Our Site and Services: To analyze website usage, understand user preferences, troubleshoot technical issues, and enhance user experience.
- For Security and Fraud Prevention: To protect against unauthorized access, use, or disclosure of personal information and to ensure the security of our services.
- To Comply with Legal Obligations: To meet applicable legal, regulatory, or judicial requirements.
4. How We Share Your Information
We may share your information with the following categories of third parties:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and the Meta Pixel) to track activity on our Site and hold certain information.
- Cookies: Small data files stored on your device that help us remember your preferences, track your browsing patterns, and personalize your experience.
- Meta Pixel: A piece of code embedded on our Site that allows us to measure, optimize, and build audiences for advertising campaigns on Facebook and Instagram. It tracks actions such as page views and form submissions.
- You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain legal obligations.
- Opt-out of Marketing: Opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the contact details provided below.
9. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us
